Last Updated: July 14, 2026
Welcome to Maestrat Cycling.
The terms “we”, “us” and “our” refer to Maestrat Cycling Limited (Company Registration Number 17296201), trading as Maestrat Cycling.
Maestrat Cycling operates this website and online store, including all related information, content, features, tools, products and services (the “Services”). Our Services are powered by Shopify, which enables us to provide a secure online shopping and booking experience.
Our Services include, but are not limited to:
These Terms of Service (“Terms”) govern your use of our website, online store and Services.
Please read these Terms carefully, as they contain important information regarding your legal rights, responsibilities, warranty disclaimers and limitations of liability.
By accessing, browsing or using our Services, or by purchasing any product or service through our website, you agree to be bound by these Terms together with our Privacy Policy, Cookie Policy, Refund Policy and any other policies referenced within these Terms.
Bookings for cycling holidays and related travel services are also governed by our separate Booking Terms & Conditions. In the event of any conflict between these Terms of Service and the Booking Terms & Conditions in relation to a holiday booking, the Booking Terms & Conditions shall prevail.
If you do not agree to these Terms, you must not use our Services.
By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence.
Participation in our guided cycling holidays is restricted to individuals aged 18 years or older, unless we have provided our prior written consent.
To access certain features of the Services, including placing orders or booking holidays, you may be required to provide information including your:
You represent and warrant that all information you provide is accurate, current and complete, and that you have the legal authority to provide such information.
You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out under your account.
Accounts may not be transferred, assigned or sold without our prior written consent.
We reserve the right to suspend or terminate any account that contains false information, is used fraudulently, or breaches these Terms.
We make every reasonable effort to ensure that descriptions, specifications, itineraries, routes, accommodation details, photographs and pricing appearing on our website are accurate.
However:
Our guided cycling holidays involve outdoor activities that are dependent upon weather conditions, local regulations, road conditions and operational requirements.
Accordingly, we reserve the right to alter:
where reasonably necessary to ensure safety or the successful operation of a holiday.
Such changes do not automatically entitle a customer to a refund and are subject to our Booking Terms & Conditions.
We also reserve the right to discontinue, modify or replace any product or service at any time without prior notice.
When you place an order or make a booking through our website, you are making an offer to purchase products or services from Maestrat Cycling.
Your order or booking is not accepted until we confirm acceptance by email.
We reserve the right to refuse or cancel any order or booking at our reasonable discretion, including where:
Bookings for cycling holidays may be made by:
Where a deposit option is selected, the remaining balance must be paid in accordance with our Booking Terms & Conditions.
Detailed payment schedules, cancellation rights, amendment requests and refund provisions are contained within our separate Booking Terms & Conditions.
Holiday bookings remain subject to availability until confirmed by us.
You represent that all bookings are made for personal use and not for resale or commercial purposes.
Prices displayed on our website are subject to change without notice.
The price applicable to your purchase will be the price displayed at the time your order is submitted.
Unless expressly stated otherwise, prices may exclude:
Holiday prices include only those items specifically described within the relevant booking package.
Optional services, including bicycle hire, airport transfers, coaching, merchandise or additional accommodation, may incur additional charges.
You agree to provide accurate billing and payment information for every purchase.
By submitting payment details, you confirm that:
Failure to complete payment when due may result in cancellation of your booking in accordance with our Booking Terms & Conditions.
Physical merchandise purchased through our website will be shipped using appropriate delivery providers.
Delivery estimates are provided in good faith but are not guaranteed.
We are not responsible for delays caused by:
Risk in physical goods passes to you upon delivery.
Holiday confirmations, booking confirmations, vouchers, itineraries, GPS routes and similar digital documents may be delivered electronically by email.
It is your responsibility to ensure your contact details remain accurate and to notify us if you do not receive booking documentation.
All content made available through the Services, including but not limited to text, photographs, videos, route descriptions, GPS files, maps, graphics, logos, branding, software, designs, itineraries, ride plans, training materials and other content is owned by or licensed to Maestrat Cycling Limited and is protected by copyright, trademark and other intellectual property laws.
You may use the Services solely for your personal, non-commercial use.
You must not, without our prior written permission:
Nothing contained within these Terms grants you any ownership rights in our intellectual property.
All rights not expressly granted are reserved.
The Services may include access to tools, applications or software provided by third parties.
These tools are provided “as is” and “as available”.
We neither control nor monitor these third-party services and make no warranties regarding their availability, performance or suitability.
Your use of any optional third-party tool is entirely at your own risk.
Future tools or features introduced by Maestrat Cycling will also form part of the Services and will be subject to these Terms.
Our website may contain links to third-party websites, accommodation providers, mapping services, airlines, tourism organisations or other external services.
These links are provided solely for convenience.
We are not responsible for:
Your use of any third-party website is entirely at your own risk and subject to that website’s own terms and conditions.
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Maestrat Cycling is powered by Shopify, which enables us to provide the Services to you. However, all purchases and bookings made through this website are made directly with Maestrat Cycling Limited.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any purchase, booking or transaction between you and Maestrat Cycling.
You expressly release Shopify and its affiliates from any claims, losses, damages or liabilities arising out of purchases or bookings made through our website.
Your privacy is important to us.
All personal information collected through the Services is handled in accordance with our Privacy Policy.
By using the Services you acknowledge that you have read and understood our Privacy Policy.
Where the Services are hosted by Shopify, certain personal information will also be processed by Shopify in accordance with Shopify’s own Privacy Policy.
If you submit suggestions, reviews, testimonials, photographs, videos, comments or other feedback to us, you grant Maestrat Cycling a perpetual, worldwide, royalty-free, transferable licence to use, reproduce, edit, publish, display and distribute such content for any lawful business purpose.
This includes marketing, promotional materials, social media, websites and printed publications.
You confirm that:
We are under no obligation to publish, maintain or respond to any feedback submitted.
During our cycling holidays, coaching sessions and events, we may take photographs and video recordings for promotional and marketing purposes.
These may be used on:
If you prefer not to appear in promotional material, please notify us before or during your holiday.
We will make reasonable efforts to respect your request wherever practical.
Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, accommodation, itineraries, pricing, availability or other information.
We reserve the right to correct such errors and to change or update information without prior notice.
Where an obvious pricing error has occurred, we reserve the right to cancel the affected booking or order and provide an appropriate refund.
You may use our Services only for lawful purposes.
You must not:
Any breach of these Terms may result in suspension or termination of your account without notice.
This section applies where software agents, automated services or AI systems access the Services.
Such systems must clearly identify themselves where technically possible and must not attempt to bypass security measures, CAPTCHAs or other access controls.
We reserve the right to restrict or block automated access to the Services at any time.
Participation in cycling activities requires a reasonable level of physical fitness.
By booking a cycling holiday or participating in any cycling activity organised by Maestrat Cycling you confirm that:
Guests may either:
Approved cycling helmets must be worn during all guided rides organised by Maestrat Cycling.
Travel insurance suitable for cycling activities is mandatory for all holiday participants.
Detailed participation requirements, health declarations, insurance obligations and safety requirements are contained within our separate Booking Terms & Conditions.
Our ride leaders and guides are responsible for maintaining the safety and enjoyment of all participants.
A guide may, in their reasonable judgement:
where they believe doing so is necessary for safety, health, operational reasons or the wellbeing of the group.
Failure to follow guide instructions may result in removal from an activity without refund, subject to our Booking Terms & Conditions.
We reserve the right to suspend or terminate your access to the Services, your account, or any booking where you breach these Terms, engage in fraudulent or unlawful activity, misuse the Services, or where continued provision of the Services would be inappropriate or unlawful.
Termination of access to the Services does not affect any rights or obligations that arose before termination, including any payment obligations.
The following sections shall survive termination of these Terms:
The information made available through the Services is provided for general information purposes only.
While we make reasonable efforts to ensure that information is accurate and up to date, we do not warrant that the Services, website, products, holiday descriptions, accommodation details, routes, itineraries or other information are complete, accurate or free from errors.
Except where expressly stated otherwise, the Services and all products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement.
We do not guarantee that:
Nothing in these Terms excludes any statutory rights that cannot lawfully be excluded.
To the fullest extent permitted by law, Maestrat Cycling Limited, its directors, officers, employees, contractors, guides, affiliates, agents and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Services or from any products or services purchased through the Services.
This includes, without limitation:
Our liability in relation to holiday bookings, guided rides and cycling activities is further governed by our separate Booking Terms & Conditions.
Nothing in these Terms excludes or limits liability for:
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.
These include, but are not limited to:
Where such circumstances affect a holiday booking, your rights will be governed by our Booking Terms & Conditions.
You agree to indemnify, defend and hold harmless Maestrat Cycling Limited, its directors, employees, guides, contractors, affiliates, partners, licensors, service providers and Shopify from any claims, losses, liabilities, damages, costs and expenses (including reasonable legal costs) arising from:
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be severed from the remaining Terms without affecting the validity or enforceability of the remaining provisions.
Failure by Maestrat Cycling to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
These Terms, together with our:
constitute the entire agreement between you and Maestrat Cycling regarding your use of the Services.
You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms or any of our rights or obligations where reasonably necessary, including as part of a business sale, merger or corporate restructuring.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms from time to time.
The latest version will always be published on this website.
Material changes will take effect from the date specified in the updated Terms.
Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms.
If you have any questions regarding these Terms of Service, please contact us:
Maestrat Cycling Limited
Company Registration Number: 17296201
77 The Mount
Appledore
Bideford
Devon
EX39 1NZ
United Kingdom
Email: ride@maestratcycling.com
By continuing to access or use the Services, you acknowledge that you have read, understood and agree to be bound by these Terms of Service.